What to Expect from a Pet Lover's Passion
In-Home Training Session
Everything you need to know to make the most of yours!
In-Home Session Procedures
Upon scheduling a session or consultation with the trainer, trainer will ask you questions regarding your pet's history and behavior; the purpose of which is to better understand your pet's motive for the behaviors. Answering these questions ahead of time via phone call, email or online questionnaire ensures you get the most out of your paid in-home session.
Payment must be received before commencement of the training session. Cash or check will be accepted upon trainer's arrival. Digital payments must be made prior to trainer's arrival.
All instructions given by the trainer prior to the session must be followed. For example, if the trainer asks that the dog be on-leash when she arrives, then the dog must be on-leash and under control.
After (in some cases before) the trainer has had a chance to introduce herself to your pet, she will ask that you review and sign the Training Terms & Conditions document.
Once payment and Terms have been settled, training can commence!
"I look forward to helping you achieve your training goals!" ~Heather ♥
To read the In-Home Pet Training Terms and Conditions, visit petloverspassion.com/terms.
Commonly Asked Questions & Answers
You may contact Heather directly at [email protected] if you have questions that are not answered here.
If you would like to schedule a training session, please use the contact page so that you can fill out the detailed assessment.
What type of payment do you accept?
I accept cash or check written out to "Heather Smith" or "Pet Lover's Passion" as payment. If you wish to pay via my paypal.me link, you must do so in advance. Be aware that there are additional fees for paying via credit card. My link is https://www.paypal.com/paypalme/petloverspassion?locale.x=en_US. Be sure that I know to look out for your payment, so I can mark your session as paid.
Do you issue refunds?
No. The reason being that I come provide my time and knowledge to give you the best advice in training your pet. If the training advice I give is not followed to the fullest, desirable results cannot be expected. Furthermore, due to the nature of animals, I cannot guarantee results from any training regimen. Please see the Terms and Conditions at the bottom of this page for more details.
Do you use a clicker?
I sometimes use clickers in my training; it is completely up to you, as the pet owner. I train based on owner preference.
What are the benefits of clicker training?
Clickers produce a distinct sound that animals are trained to associate with a reward. Eventually the sound itself becomes rewarding! The concept is the same as using "Good boy", just more uniform in tone and pitch.
What training methods do you use?
I use relationship-based training, positive reinforcement techniques, and negative punishment (the removal of something desirable). To learn more about me and my methods, visit https://www.petloverspassion.com/about.
What is Negative Punishment vs Positive Punishment?
Negative Punishment techniques involve removing something the dog or cat finds desirable, such as your attention, the opportunity to earn rewards, or freedom to roam the house (the use of time-outs). Positive Punishment uses more aversive techniques such as leash corrections, choke or prong collars, shock collars, citronella sprays, etc. If not used properly, these methods can cause more behavior issues and negative associations. I don't tend to use these methods because I find they're just unnecessary and cause damage to to the animal-human relationship.
Do you provide treats or must I use my own?
It is advised that you have your pet's favorite treats ready for the training session. I usually bring Zuke's Mini Naturals Rabbit training treats with me, just so I have something to offer your dog. I also might bring Fig & Tyler raw freeze-dries treats, which you can get 10% off your first purchase with them when using this link (affiliate link) or by entering the code HS1089 at checkout.
Do you use any peanut products in your training?
No. I am aware of peanuts being a common allergen, therefore I do not feed peanut products as treats, nor do I typically eat peanut products. Furthermore, it's best not to feed peanut products to dogs. However, if you have peanut butter treats you would like to use for training, it is ok to use them in my presence.
What is Day Training?
Day Training is where the trainer comes to your home and trains your dog with you or for you (in your absence) for a portion of the day. Here is how the pricing works:
The first hour that the trainer comes in a day is full price, according to your hourly rate based on miles. The second hour and beyond, as long as the trainer hasn’t left, is 10% off of the hourly rate. All hours must be in succession in order for the discounted rates to apply. Rate resets once the trainer leaves that day.
What do your Package Discounts look like?
Pay for a number of sessions up front so you don't have to worry about paying each session.
A package of 5 1-hour sessions saves you 3%
A package of 10 1-hour sessions saves you 4%
All package sessions must be used within 6 months, or they will be forfeited.
*Add a 3.5% fee for online/credit card payments. No additional fee for cash or check.
Do you offer Board-and-Train Services?
I currently do not have a board-and-train facility, but that is something I look forward to providing in the future!
Do you offer Pet-Sitting Services?
I do, upon special request!
What defines a Consultation?
A consultation is where the trainer comes to observe your pet's behavior and give you an assessment of how training is expected to proceed. Training consultations/observations are limited to 1 hour. A consultation becomes a paid session once the trainer gives training advice.
Massage consultations last 30 minutes. The purpose is to evaluate the pet & allow pet to adjust to trainer.
Consultations are only available for pet training and massage only, not nutrition education.