What to Expect from a Pet Lover's Passion
In-Home Training Session
Everything you need to know to make the most of yours!
In-Home Session Procedures
Upon scheduling a session or consultation with the trainer, trainer will ask you questions regarding your pet's history and behavior; the purpose of which is to better understand your pet's motive for the behaviors. Answering these questions ahead of time via phone call, email or online questionnaire ensures you get the most out of your paid in-home session.
Payment must be received before commencement of the training session. Cash or check will be accepted upon trainer's arrival. Digital payments must be made prior to trainer's arrival.
All instructions given by the trainer prior to the session must be followed. For example, if the trainer asks that the dog be on-leash when she arrives, then the dog must be on-leash and under control.
After (in some cases before) the trainer has had a chance to introduce herself to your pet, she will ask that you review and sign the Training Terms & Conditions document.
Once payment and Terms have been settled, training can commence!
"I look forward to helping you achieve your training goals!" ~Heather ♥
To read the In-Home Pet Training Terms and Conditions, scroll down on this page past the Q & A.
Commonly Asked Questions & Answers
You may contact Heather directly at [email protected] if you have questions that are not answered here.
If you would like to schedule a training session, please use the contact page so that you can fill out the detailed assessment.
What type of payment do you accept?
I accept cash or check written out to "Heather Smith" or "Pet Lover's Passion" as payment. If you wish to pay via my paypal.me link, you must do so in advance. My link is https://paypal.me/petloverspassion?locale.x=en_US. Be sure that I know to look out for your payment, so I can mark your session as paid.
Do you issue refunds?
No. The reason being that I come provide my time and knowledge to give you the best advice in training your pet. If the training advice I give is not followed to the fullest, desirable results cannot be expected. Furthermore, due to the nature of animals, I cannot guarantee results from any training regimen. Please see the Terms and Conditions at the bottom of this page for more details.
Do you use a clicker?
I sometimes use clickers in my training; it is completely up to you, as the pet owner. I train based on owner preference.
What are the benefits of clicker training?
Clickers produce a distinct sound that animals are trained to associate with a reward. Eventually the sound itself becomes rewarding! The concept is the same as using "Good boy", just more uniform in tone and pitch.
What training methods do you use?
I use relationship-based training, positive reinforcement techniques, and negative punishment (the removal of something desirable). To learn more about me and my methods, visit https://www.petloverspassion.com/about.
What is Negative Punishment vs Positive Punishment?
Negative Punishment techniques involve removing something the dog or cat finds desirable, such as your attention, the opportunity to earn rewards, or freedom to roam the house (the use of time-outs). Positive Punishment uses more aversive techniques such as leash corrections, choke or prong collars, shock collars, citronella sprays, etc. If not used properly, these methods can cause more behavior issues and negative associations. I don't tend to use these methods because I find they're just unnecessary and cause damage to to the animal-human relationship.
Do you provide treats or must I use my own?
It is advised that you have your pet's favorite treats ready for the training session. I usually bring Zuke's Mini Naturals training treats with me, just so I have something to offer your dog. I also might bring Fig & Tyler raw freeze-dries treats, which you can get 10% off your first purchase with them when using this link (affiliate link) or by entering the code HS1089 at checkout.
Do you use any peanut products in your training?
No. I am aware of peanuts being a common allergen, therefore I do not feed peanut products as treats, nor do I typically eat peanut products. Furthermore, it's best not to feed peanut products to dogs.
What is Day Training?
Day Training is where the trainer comes to your home and trains your dog with you or for you for a portion of the day. Here is how the pricing works:
The first hour that the trainer comes in a day is full price, according to your hourly rate based on miles. The second hour, as long as the trainer hasn’t left, is 25% off of the hourly rate. The third hour and beyond is 50% off of the hourly rate. All hours must be in succession in order for the discounted rates to apply. Rates reset once the trainer leaves that day.
What do your Package Discounts look like?
A package of 3, 5 or 7 1-hour sessions saves you 4%
A package of 10 or 12 1-hour sessions saves you 5%
A package of 15, 18 or 20 1-hour sessions saves you 6%
Do you offer Board-and-Train Services?
I currently do not have a board-and-train facility, but that is something I look forward to providing in the future!
Please review this digital version of the Terms and Conditions, as the Trainer will request that you agree to and sign the paper version of this document at the beginning of the first training session. Furthermore, by using this service, you agree to these Terms and Conditions regardless of whether you sign the document or not.
In-Home Pet Training Terms and Conditions
This Agreement between [Client Name] of [Client Address] (hereinafter referred to as “Client”) and Heather Smith acting as agent for Pet Lover’s Passion (hereinafter referred to as “Trainer”) pertains to the following:
Pet’s (Name):[ ] Species: [Dog/Cat] Breed: [ ] Age: [ ] Color: [ ] (hereinafter referred to as “Pet”)
For good and valuable consideration, the parties agree as follows:
[ ] (Trainer check here if Client is approved for Senior Discount) Senior Discount: 5% = $[ ] off per hour.
- Client agrees to pay Trainer a nonrefundable fee in the amount of $[ ] for first session (approximate length [ ]) and $[ ] for each follow-up session (approximate length [ ]). AND/OR
- Client agrees to pay Trainer a nonrefundable fee in the amount of $[ ] for a package of [ ] sessions (approximate length [ ] each) to be paid at first session. All sessions must be completed within [ ] from the date of commencement of contract or they will be forfeited. If extenuating circumstances cause Client to cancel remaining package, then consideration will be given for a refund of the remaining sessions.
SERVICES: Trainer agrees to provide private lessons for Client and Pet on a lesson-by-lesson basis, the goal being to teach Client how to train and work with Pet. These lessons will take place at Client's home. Trainer will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Pet’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with Pet daily as recommended, and consistently reinforce training being given to Pet.
CANCELLATIONS: Client may postpone any of the lessons provided 24 hours’ notice is given to Trainer. Trainer is only obligated to give three (3) makeup lessons due to Client postponements. After the third postponement, each additional Client postponement will count as one of the remaining lessons. Additional makeup lessons can be purchased at $[ ] per lesson. Client understands and agrees that failure to give Trainer twenty-four hours’ notice of a lesson cancellation will result in Trainer counting said failure as a completed lesson.
MISCELLANEOUS: The Client will be responsible for purchasing all necessary equipment that Trainer recommends for training Pet.
MEDIA CONSENT RELEASE: [ ] By initialing this line, Client gives Trainer express permission to record sessions, in full or in part, for use in future products of digital nature, such as online video courses or instructional how-to videos (on YouTube or other platforms). Client may leave this line blank if he/she does not wish to participate.
LIABILITY: If Pet causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Pet is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
At Trainer's sole election, Trainer's duties hereunder shall terminate if: (a) in Trainer's sole judgment Pet is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other pets; or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.
This Agreement is binding upon Client and all members of their household. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Pet or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Pet will never bite, that Pet will not be dangerous or vicious in the future, that Pet will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer.
Executed on this [#] day of [month], [year].
Client: [signature] Trainer: [signature]
Pet Lover's Passion