Pet Lover's Passion 

Online Pet Training Terms and Conditions

Please read carefully before using our training services.


Please review these Terms and Conditions carefully. By using this service, you fully agree to these Terms and Conditions.

Online Pet Training Terms and Conditions

This Agreement between the consumer (hereinafter referred to as “Client”) and Heather Smith acting as agent for Pet Lover’s Passion (hereinafter referred to as “Trainer”) pertains to the following:

Client’s Dog(s) and/or Cats(s) (hereinafter referred to as “Pet”)

This Agreement is binding upon all pets and people in Client’s household.

For good and valuable consideration, the parties agree as follows:

TRAINING FEES: The purchase of this online session grants Client one (1) 30-minute session with Trainer, to be held on Zoom. Client agrees that fees paid to Trainer are nonrefundable and are due prior to commencement of the training session. Client must use their purchased session within three (3) months of purchase or it will be forfeited.

Senior Discount does not apply to online sessions.

The Pet Lover’s Passion Neighbor’s Program and Pet Lover’s Passion Rewards do not apply to online sessions.

SERVICES AND SERVICE AGREEMENTS:  Trainer agrees to provide one (1) online video session for Client and Pet, purchased on a lesson-by-lesson basis, the goal being to teach Client how to train and work with Pet. These lessons will take place online via Zoom. By using this service, Client agrees to the Terms and Privacy Policy of Zoom, the Terms and Privacy Policy of Calendly, as well as the Terms and Privacy Policy of Trainer will make every reasonable effort to help Client achieve training and behavior modification goals but makes no guarantee of Pet’s performance or behavior as a result of providing professional animal behavior consultation. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with Pet daily as recommended, and consistently reinforce training being given to Pet.

Trainer may also recommend dietary changes or herbal remedies specific to Pet if Trainer deems it will help with Pet’s behavior, health and wellbeing. Upon Client’s request, Trainer may educate Client on raw feeding. Client understands that Trainer is not a veterinarian. It is Client’s sole responsibility to make an educated decision whether or not to utilize Trainer’s recommendations, and the results of any decision, whether desirable or harmful, are the sole liability of Client.

POSTPONEMENTS, CANCELLATIONS AND NO-SHOWS: Client may postpone an online session provided at least three (3) hours’ notice is given to Trainer. Trainer is only obligated to reschedule a purchased session three (3) times due to Client postponements or no-shows. After the third postponement or no-show, the purchased online session will have expired and Client must purchase a new online session if they wish to continue training.

MISCELLANEOUS: Client will be responsible for purchasing all necessary equipment that Trainer recommends for training Pet.

Client assumes all risk and responsibility associated with taking Pet to a location to train (such as a park, etc.)

Client agrees that he/she will not use Trainer’s name on official documents (including but not limited to: service dog/support animal air carrier forms, etc.) without Trainer’s express consent.

MEDIA CONSENT RELEASE: By using this service, Client agrees that online sessions will be recorded, in full or in part, for Trainer’s future use. Such use includes use in future products of digital nature, such as online video courses or instructional how-to videos (on but not limited to: Trainer’s website, YouTube, Facebook, Odysee, or other platforms). Client understands that their face, voice, parts of their house, yard, or their person may appear, and Pet will appear in the video/audio recording and may end up on the internet. If Client does not wish to be recorded, or wishes for an audio-only recording, Client must specify at the start of the online session.

LIABILITY: Media Consent: While Trainer will do everything in her power to protect Client’s identity and/or reputation, Client understands that Trainer has no control over what other people say or post on social media. Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.

Pet Massage and Pet Nutrition Education: Client understands that recommendations given by Trainer related to Pet’s care, nutrition, or health does not replace the advice of a qualified veterinarian. Trainer’s recommendations may differ from the advice of a veterinarian, and ultimately, any decision made is the sole responsibility of Client. Client assumes all risk with whatever decision he/she makes, and agrees that Trainer should not be held liable for any resulting injuries, losses, damages, costs or expenses.

Training: If Pet causes property damage, or bites or injures any animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Pet is injured in a fight, becomes ill, lost, stolen, missing or injured in any other manner during or after the term of this Agreement, whether Pet is under Trainer’s care or Client’s care, Client assumes the risk and agrees that Trainer and Trainer’s agents should not be held responsible for any resulting injuries, losses, damages, costs or expenses.

At Trainer's sole election, Trainer's duties hereunder shall terminate if: (a) in Trainer's sole judgment Pet is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other animals; or (b) Client breaches any term or condition of this Agreement; or (c) in Trainer's sole judgment the training environment is toxic and hazardous to Trainer’s health and safety. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.

This Agreement is binding upon Client and all members of their household. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Pet or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Pet will never bite, that Pet will not be dangerous or vicious in the future, that Pet will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time.

These Terms and Conditions may be amended at any time by Trainer. It is Client’s responsibility to review these Terms prior to every purchase of an online session.

This Agreement is executed on the day the online session was purchased.

Client’s use of this pet training service indicates that he/she fully understands and agrees to be bound by these Terms and Conditions.


Pet Lover’s PassionSM – Where Training is Fun!©

[email protected]

Revised 2-12-2022 

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